At Artfone®, we respect the privacy of our users and take steps to protect your personal information. This policy outlines the information we collect, how it is used, and your rights regarding that information.
Information We Collect
We collect information needed to provide our products and services. This includes:
Account Information
When you create an account, we collect your:
- Name
- Email address
- Phone number
- Login credentials like usernames and passwords
This allows us to maintain your account, fill orders, and communicate regarding our services.
Order Information
When you place an order, we gather:
- Contact and shipping details
- Product selections
- Payment method
- Order history
This lets us process, fulfill and track your purchases.
Device Information
To provide services for Artfone® devices, we may collect:
- Device type and model number
- Operating system version
- Unique device identifiers like serial numbers
- Mobile network data like carrier and phone number
This enables us to deliver software updates, troubleshoot problems, and improve functionality based on device usage.
Website Activity
We gather standard data from site visits like:
- Pages viewed
- Referring sites/links
- Date and time of access
- IP address
- Browser type
This helps us evaluate site performance, customize experiences, and improve our online services.
Communications
When you contact us directly such as for customer support, we add:
- Emails and letters
- Chat transcripts
- Call recordings
- Social media messages
This provides context so we can assist you efficiently and accurately.
Location Data
With consent, we may collect approximate location from your device’s IP address or GPS coordinates. This powers location-based features where enabled.
Social Media
If interacting with our social media accounts, we receive your profile data as shared with the relevant social platform.
How We Use Information
The data we collect enables us to provide our products, services, and support. Specific uses include:
Order Fulfillment
We use order details to process, ship and confirm your purchases.
Account Management
We rely on your account data to maintain your profile, authenticate logins, and communicate with you.
Customer Support
Information like orders and communications assists us in resolving issues and improving your experience.
Product Development
Usage data helps us understand needs to guide improvements to current products and influence future designs.
Safety and Security
We analyze data to detect and prevent fraud, spam, abuse, security issues, and illegal activity.
Communications
We may send service updates, announcements, or promotional messages based on your account preferences. You can control marketing communications through your account settings.
Analytics
We use aggregated data to analyze site traffic, device usage, demographics and other trends to optimize our business and services. This data is non-identifiable.
Legal Compliance
We may need to use and retain information to comply with legal requirements like law enforcement requests, court orders, or regulatory obligations.
We only process personal information as necessary to deliver our products, services, and communications. We do not sell or rent customer data. We only share information with service partners involved in fulfilling your orders and supporting your account.
Data Security
Protecting your private data is a top priority. Our practices include:
- Encrypting sensitive information like payment data
- Requiring staff data privacy training
- Using secure networks and firewalls
- Monitoring systems to detect threats
- Requiring unique access credentials for systems
- Securing physical media like backups and paperwork
While we aim for full security, no system can be guaranteed safe from all intrusions. We regularly test and optimize our safeguards to minimize risks.
Your Rights
You retain certain rights regarding personal data we collect:
Access
You can review and obtain copies of your personal information by contacting us. This may be limited by legal exemptions.
Correction
If any of your data is inaccurate, you can request to update or amend it.
Deletion
You can request deletion of your personal data unless it is required by us to fulfill legal obligations or provide you services.
Restriction
You can ask to restrict use of your information rather than delete it completely.
Objection
You can object to use of your data especially for marketing purposes.
Portability
You can ask for a digital copy of your information for transfer to other organizations.
To make privacy requests regarding your rights, please contact us. We will respond promptly and as required by law.
Retention Policy
We retain your information active while you have an ongoing relationship with us. Accounts become inactive when there is no customer-initiated activity for two years. At that point we retain limited data to comply with legal requirements. Following those retention periods, inactive data is safely destroyed.
Cookies and Tracking
Our websites use first-party cookies which are small files transferred to your computer to personalize and optimize your browsing experience. You can disable cookies in your browser, but some services may stop working. We do not employ third-party cookies or tracking pixels for marketing or advertising.
Children’s Privacy
Our products and services target general audiences. We do not knowingly collect or solicit personal data from children under 16. If we become aware a child has shared information without parental consent, we will promptly remove it. If you believe your minor child’s data is in our system, contact us to request deletion.
Privacy Inquiries
If you have questions about our privacy practices or handling of your data, please contact us for assistance:
Email: [email protected]
Phone: 0330 880 1743
Postal Address: Artfone Ltd.
ATTN: Privacy Officer
58 Holton Road
Barry CF63 4HF UK
We are committed to resolving any privacy concerns you may have.
Policy Updates
As our services evolve, we may revise this policy. You should review for changes periodically. Updated versions will always be accessible through our website and effective when posted. For significant revisions, we may also notify you directly.
This policy was last updated on January 1, 2023.
Contacting Artfone®
Thank you for taking the time to understand our privacy practices. We appreciate the opportunity to serve you while safeguarding your data. Please reach out if you have any other questions:
General Inquiries:
Online: artfone.co.uk/contact
Email: [email protected]
Phone: 0330 880 1743
Corporate Address:
Artfone Ltd.
Holton Road
Barry CF63 4HF
United Kingdom
We look forward to staying connected!